acebet365 Privacy Policy

acebet365 ("we", "us", or "the Platform") is an online casino and sports betting service provider operating for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, protect, and share your personal information when you use the acebet365 website, mobile application, and related services.

By registering on our platform or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies to all individuals who visit the acebet365 website, create an account, complete financial transactions, or contact us through any support channel. We reserve the right to update this Policy at any time and will notify registered users of any significant changes.

acebet365 collects various types of information to improve your service experience, keep your account secure, and meet legal obligations. The details are described below:

2.1 Identity Information

At the time of account registration, we collect:

• Full name (in Bengali and English)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• National ID number or passport number (either one, as required)
• Email address
• Mobile number

2.2 Financial Transaction Information

During deposit and withdrawal processes, we collect the following information:

• bKash, Nagad, Rocket, or Upay account number
• Transaction amount and date
• Transaction reference number
• Bank account details (where applicable)

2.3 Technical and Usage Information

The following is collected automatically when you use our platform:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and navigation patterns
• Session duration and login time
• Information collected from cookies and similar tracking technologies

2.4 Communication Information

When you contact our support team via live chat or send an email, the content of that communication along with the date and time is stored in our system. This is used to improve our service quality and to resolve disputes.

acebet365 uses the information collected about you for the following purposes:

• Account Management: To complete the registration, login, and account verification process.
• Financial Transaction Processing: To confirm deposits, withdrawals, and bonus distributions.
• Identity Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
• Security Assurance: To detect and prevent fraudulent activity, unauthorized access, and cyberattacks.
• Customer Support: To resolve your complaints, questions, and requests.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Legal Compliance: To comply with applicable laws and regulations.
• Communication: To send important updates, policy changes, and security notifications.

acebet365 never sells or rents your information to third parties for marketing purposes.

acebet365 does not generally share your personal information with third parties. However, limited information may be shared in the following specific circumstances:

4.1 Service Partners

Necessary information is shared with trusted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), technology services, and user verification. These partners operate under our instructions and do not have the right to use the information for any other purpose.

4.2 Game Providers

For the smooth operation of software from game developers including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi, certain session-based information may be transmitted to their servers. This is necessary to maintain an uninterrupted gaming experience.

4.3 Legal Reasons

We are required to share information with relevant authorities when ordered by a competent court, upon a lawful request from a government or regulatory body, or when needed for the investigation of fraud, money laundering, or other legal violations.

4.4 Corporate Restructuring

In the event of a business merger, acquisition, or split, user information may be transferred to the relevant parties. We will provide advance notice in such circumstances.

acebet365 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, verify security tokens, and protect forms. Users cannot opt out of these cookies.

5.2 Functionality Cookies

These cookies are used to remember user preferences (such as language preference and display settings). They personalize the user experience.

5.3 Analytical Cookies

These cookies are used to understand which sections of the platform are used most, how long users stay on the site, and which pages have issues. This information is collected anonymously.

You can turn off cookies other than essential ones by changing your browser settings. However, some features of the platform may not work properly as a result.

To protect your personal information, acebet365 uses the highest industry-standard security technologies:

• SSL Encryption: All data transfers on our site are protected by 256-bit SSL encryption.
• Two-Factor Authentication: A two-step verification process for account login and large transactions.
• Firewall and Anti-Fraud System: Active monitoring to detect and prevent unauthorized access and fraudulent transactions.
• Data Segregation: Users' financial information and personal information are stored in separate, secured environments.
• Regular Security Audits: Regular security assessments conducted by third-party experts.
• Employee Training: All our employees are trained in protecting data privacy and work under confidentiality agreements.

While we strive to ensure the highest level of security, data transmission over the internet is not entirely risk-free. However, in the event of any security breach, we will act promptly and notify affected users as soon as possible.

acebet365 retains your information only for as long as necessary:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, KYC and transaction records are retained for a specified period to meet legal obligations.
• Support communication records are retained for a limited period after resolution.
• Information relevant to fraud investigations or legal claims is retained for as long as required.

At the end of the designated period, we securely delete your personal information or anonymize it in a way that you can never be identified again.

As a user of acebet365, you have the following rights over your own information:

8.1 Right to Access

You may contact our support team at any time to find out what information we hold about you. We will provide that information after properly verifying your identity.

8.2 Right to Rectification

If there is any incorrect or incomplete information in your profile, you may request that it be corrected. This can be done through your account settings or with the assistance of the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, this right may be limited in cases involving legal obligations, ongoing investigations, or financial transaction records.

8.4 Right to Object to Processing

Contact us to opt out of receiving marketing communications or to object to specific data processing. We will handle your request as quickly as possible.

To exercise any of the above rights, contact us by email: [email protected]

acebet365 strictly prohibits its services for anyone under the age of 21. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If we learn that a user is under 21, their account will be closed immediately and the information collected will be deleted.

If you suspect that a minor has created an account on our platform, please inform us immediately.

Our platform may have game provider software embedded within it. Providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi have their own privacy policies that may differ from ours. acebet365 is not responsible for the privacy practices of third parties.

Payment providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies that apply. We recommend that you read their policies before using these services.

acebet365 reserves the right to update this Privacy Policy as needed. For any significant changes to the Policy, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users via email.
• Display a notice on the platform where relevant.

If you continue to use the platform after changes are made, you will be considered to have consented to the updated policy.

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our dedicated privacy team will handle your matter as quickly and carefully as possible.

Thank you sincerely for your trust and confidence in acebet365. Protecting your privacy is a responsibility we always uphold with the utmost importance.